Basic Troubleshooting

By now, you probably know that with technology, comes intermittent issues. Even though Wirecast is one of the most consistent and versatile encoding programs on the market right now, things can go awry from time to time. With that in mind, this article lays out a few troubleshooting tips that can alleviate common Wirecast hiccups.  

Corrupted saved file

Having saved files can be great, but there are times when they can get corrupted. Whether the camera isn't showing up, audio won't come through or graphics aren't properly displaying, a clean reset can do the trick. Starting with re-opening the saved file and then opening a fresh instance of Wirecast from the application can clear up those issues. 

Not recognizing camera shot

There may come a time when your gorgeous, crisp picture is replaced with a daunting red question mark. That is Wirecast responding to a disruption between the computer and the camera. To start, unplug the camera, plug it back in, delete the video shot and re-add the shot. If that doesn't work, we suggest trying to add the video shot after opening a fresh instance of Wirecast.

Similarly, those troubleshooting steps can apply when the picture is frozen.

Cannot Connect to the RTMP Error

When you hit stream and see "Cannot connect to RTMP server," it can be a couple of different issues with the connection. The first would be the computer is not connected to the internet. A quick search on google or checking your fantasy team can make sure that's not the case.

Next, you're going to want to go to Output-->Output Settings and make sure the stream is pointed to the correct server. In most cases, you'll be streaming using "Stretch Internet" as the destination. Once you select that, make sure the menu looks like this:

What you want to look out for is that there's a checkmark on the correct source on the lefthand side. Next, make sure the channel dropdown menu is available and on the correct channel. The channel dropdown menu will be grayed out if the password is not inputted. One other tip is to change your channel to the "backup." For example, if it says "Video Channel 1", try "Video Channel 1 - Backup." This won't affect your stream, but it will send the stream to a different server. Every once in a while, the computer might have a tough time communicating with a particular server, so we have backups built in. In most cases, those three things would cause the "Cannot connect to the RTMP/Flash server" message.

No audio

When your audio isn't coming through, there are a few things you'll want to confirm:

First, make sure there is an audio shot added to the same layer as your video shot. Next, click on the gear icon of the video shot and go to change audio, then make sure the audio shot is selected.

Additionally, you can delete and re-add the audio shot. If you continue to see issues, make sure you are getting levels on your mixer and in the "sound" settings on your computer. This will help isolate whether the issue is related to Wirecast or the computer itself.

If you continue to see issues and everything seems to be configured correctly, we suggest opening a fresh instance of Wirecast and inputting the audio source again. Also, if you can hear your broadcaster, but it's drowned out by the crowd noise, go to the gear icon on the video shot, click "change audio" and make sure the mixer/headset is the only audio source selected.

As always, if you have any questions or would like to troubleshoot further don't hesitate to call us at 877-778-7382 ext. 2 or email us at support@stretchinternet.com. 

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