One of the biggest benefits to partnering with Stretch is utilizing our team of Customer Champions who are only a phone call or email away!
If you ever need anything at all, don't hesitate to reach out and you'll be able to speak with a real person in a matter of moments.
In case you don't have Stretch Internet stored in your contacts on your phone, you can look up our number and email by clicking the Contact Us tab on the left-hand side of the CMS (see below).
Emailing Support (Clients & Fans)
No matter how pleasant our Customer Champions are to talk to, we understand that sometimes you can't (or simply don't want to) talk on the phone. In these cases, you can shoot an email to firstname.lastname@example.org and we'll get back to you within a matter of minutes!
We know you have better things to do than take emails from fans during your live events. When fans reach out to you with streaming issues, you can direct them to email us at email@example.com and we'll gladly take that off of your plate. We handle all fan support through email so we ask that you do not give out our phone number. You can rest assured that your fans will be well taken care of, as they can expect to hear back within minutes. We are always happy to help viewers troubleshoot!
Hours of Operation
Generally, we will have a Customer Champion in the office whenever there is a live event going on. We guarantee that someone will be in the office from 7 a.m. to 9 p.m. Arizona time (10 a.m. to 12 a.m. EST) but in many cases, we'll be available as early as 5 or 6 a.m. and as late as 10 or 11 p.m. AZ time (8 or 9 a.m. to 1 or 2 a.m. EST). With that said, you can reach us at any time, 24/7 by calling our number and leaving a Priority Voicemail. When you do so, a member of our Support Management Team will be notified immediately and they'll return your call in a matter of minutes.
We hang our hat on providing world class support, so if there's one thing you can count on, it's a Stretch Internet Customer Champion eager and willing to help you out. Give us a ring!